In our F.A.Q section You can find answers to popular questions.
How can I access the account?
If you are a registered user, please enter your username and password in the appropriate fields at the top of the website and click the "Log In" button. You will be redirected to your account automatically as soon as you have done the above.
How many accounts can I create in my name?
You can create 1 account from your computer. If you are using the same IP for many people they also can register to our company using the same IP.
I can't log in into my account. What could cause this problem?
Sometimes problems of this kind are caused by errors of your web browser. There is no reason to worry, you just need to wait a few minutes and then try to log in again. First of all you need to clean the cache of your web browser. If the problem persists, please contact our support.
How secure is your website and my account data?
We have a wide range of security measures to protect your account. Our website is protected against DDoS attacks, all transferred data are SSL-encrypted and we use a licensed script. Our website is located on a dedicated server with a firewall installed on it.
What if I can't log into my account because I forgot my password?
Click forgot password link, enter your username or e-mail and your login data will be sent to your e-mail address.
YOUR INVESTMENT QUESTIONS
Which e-currencies do you accept?
For convenience, the administration is seeking to expand the list of payment services that allow you to add funds to the program. Currently, investments are available through Perfect Money, Payeer.
Are there any limits for an investment amount?
The minimal investment amount is only $10 and the maximal amount is $9999.
How soon will my deposit be added to my account?
Your account will be updated as soon as you deposit.
Can I invest several deposits at once?
Yes, you can have an unlimited number of deposits, but each of them will be processed separately.
After I make a withdrawal request, when will the funds be available on my e-currency account?
The funds are usually available from a few hours but not more than 30 hours.
How can I check my account balance?
You can access your account information 24 hours, seven days a week via the Internet.
QUESTIONS ABOUT REFERRAL PROGRAM
Do you have an affiliate program?
Yes, we have affiliate program which pays you 1% of the deposits of your personally introduced referrals.
How will I receive my referral commission?
The personal affiliate link has the following format: https:// bitfam.trade /?ref=you, where "You" is your username on bitfam.trade. The referral commission is accrued to your account balance instantly. The referral bonus can only be withdrawn in the e-currency which your referral used to make their deposit, for example, if your referral used PerfectMoney to deposit, then you may only withdraw your referral bonus in PerfectMoney.
Where can I get my referral links and your banners?
You can find your referral links and our banners on the "Referral System" page.
How do you know that a new investor was introduced by me?
The referral system works during registration and is fully automatic. If an investor signs up via your referral link, the system will treat that investor as your referral.
If your question is not answered in the FAQs section, please contact the Support Team. To do so, please click the "Support" button. Our Support Team will process your request immediately. We also look forward to your feedback which we will use to improve our platform and website.